JessicaPriceVibe
Member
I have not used GetDandy.com, but I did try a similar platform before. It helped organize incoming reviews, which made it easier to respond quickly. That alone had a positive effect because customers tend to appreciate timely replies. However, I found that automation sometimes lacked nuance. For example, complex complaints needed a more thoughtful response, and the system suggestions were not always suitable. So I ended up manually editing most replies anyway. If GetDandy.com offers better customization, that could be a big advantage.