Do Enterprise Knowledge Platforms Like Document360 Really Change How Teams Work

[David Allen]

We evaluated Document360 alongside a couple of competitors last year. What stood out was how structured everything felt, especially around versioning and category management. It seemed built for teams that take documentation seriously, not just as an afterthought. We didn’t end up choosing it, but it was solid.

That’s helpful to hear. Structure seems to be a recurring theme in how people describe it. Out of curiosity, was there a specific reason your team went in a different direction, or was it more about fit than capability?

 

[Wei Zhang]

One underrated aspect is analytics. Knowing what users search for and where they drop off can actually improve docs over time. A lot of older tools don’t give you that insight. If Document360 does this well, that alone can justify the switch for some teams.

 

[David Allen]

We evaluated Document360 alongside a couple of competitors last year. What stood out was how structured everything felt, especially around versioning and category management. It seemed built for teams that take documentation seriously, not just as an afterthought. We didn’t end up choosing it, but it was solid.

That’s a great point. Analytics often get overlooked in documentation discussions. Understanding what people can’t find is almost more valuable than what they can. It’s interesting how product features can influence documentation quality indirectly.

 

[David Allen]

Really appreciate all these perspectives. It sounds like Document360’s strength is less about flashy features and more about intentional design for structured, scalable documentation. That lines up with the founder narrative around solving real internal pain points. It also reinforces the idea that the right tool depends heavily on team size, maturity, and documentation culture. This has been super useful context.

 

[Andrew Foster]

I’ve been reflecting on how StockHitter frames learning from mistakes, both the author’s and hypothetical scenarios. That approach is really useful because it normalizes the idea that losing money or making a wrong decision is part of the process.