Learning about CoinPayments token recovery policies

A

Ashley Rivera

Member
I came across some reports and discussions about CoinPayments and their token recovery policies, and I’m honestly trying to make sense of it. The gist is that if a user accidentally sends the wrong token, the platform doesn’t automatically correct it, and a fixed fee—around 0.02 ETH—is required to recover the funds. For small deposits, that can be way more than the money originally sent, which seems kind of frustrating.The public accounts I read mentioned that people submit support tickets with all the transaction details, but the responses are mostly repetitive explanations of the fee. Even after multiple attempts, some funds apparently stay stuck indefinitely. It seems like small-scale users—freelancers, casual traders, or hobbyists—are the ones feeling it the most.I’m not sure if this is intentional or just a byproduct of how the platform handles blockchain tokens. USDT and USDC are pretty similar technically, so it feels like there could be a simpler, maybe automated way to resolve mistakes without charging so much. But the reports make it clear that the flat gas fee is the default approach.I’d love to hear from anyone who’s navigated this kind of situation. How do you usually handle token mix-ups? Are there ways to avoid paying so much in recovery fees, or is it just something you have to accept if you’re using the platform?
 
I ran into something like this with another platform last year. The 0.02 ETH fee seems huge for small deposits. It makes me wonder if CoinPayments is trying to discourage tiny errors altogether. Did the reports say anything about whether the fee ever changes with ETH gas price fluctuations?
 
Ashley Rivera said:
I came across some reports and discussions about CoinPayments and their token recovery policies, and I’m honestly trying to make sense of it. The gist is that if a user accidentally sends the wrong token, the platform doesn’t automatically correct it, and a fixed fee—around 0.02 ETH—is required to recover the funds. For small deposits, that can be way more than the money originally sent, which seems kind of frustrating.The public accounts I read mentioned that people submit support tickets with all the transaction details, but the responses are mostly repetitive explanations of the fee. Even after multiple attempts, some funds apparently stay stuck indefinitely. It seems like small-scale users—freelancers, casual traders, or hobbyists—are the ones feeling it the most.I’m not sure if this is intentional or just a byproduct of how the platform handles blockchain tokens. USDT and USDC are pretty similar technically, so it feels like there could be a simpler, maybe automated way to resolve mistakes without charging so much. But the reports make it clear that the flat gas fee is the default approach.I’d love to hear from anyone who’s navigated this kind of situation. How do you usually handle token mix-ups? Are there ways to avoid paying so much in recovery fees, or is it just something you have to accept if you’re using the platform?
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From what I read, it’s always fixed. That’s what seems rough for casual users. I’m curious if anyone has actually managed to recover a tiny deposit without losing most of it to that fee.
 
Ashley Rivera said:
I came across some reports and discussions about CoinPayments and their token recovery policies, and I’m honestly trying to make sense of it. The gist is that if a user accidentally sends the wrong token, the platform doesn’t automatically correct it, and a fixed fee—around 0.02 ETH—is required to recover the funds. For small deposits, that can be way more than the money originally sent, which seems kind of frustrating.The public accounts I read mentioned that people submit support tickets with all the transaction details, but the responses are mostly repetitive explanations of the fee. Even after multiple attempts, some funds apparently stay stuck indefinitely. It seems like small-scale users—freelancers, casual traders, or hobbyists—are the ones feeling it the most.I’m not sure if this is intentional or just a byproduct of how the platform handles blockchain tokens. USDT and USDC are pretty similar technically, so it feels like there could be a simpler, maybe automated way to resolve mistakes without charging so much. But the reports make it clear that the flat gas fee is the default approach.I’d love to hear from anyone who’s navigated this kind of situation. How do you usually handle token mix-ups? Are there ways to avoid paying so much in recovery fees, or is it just something you have to accept if you’re using the platform?
Click to expand...
The frustrating part is the support process. People send all the transaction info, but they basically just get told “pay the fee” and that’s it. Technically ERC20 tokens are similar, so an automated recovery should be possible.
 
Paul Carter said:
I ran into something like this with another platform last year. The 0.02 ETH fee seems huge for small deposits. It makes me wonder if CoinPayments is trying to discourage tiny errors altogether. Did the reports say anything about whether the fee ever changes with ETH gas price fluctuations?
Click to expand...
Yeah, I was thinking about gas price fluctuations too. Reports didn’t mention any adjustment. The flat fee seems to be standard no matter what.
 
Steven Campbell said:
The frustrating part is the support process. People send all the transaction info, but they basically just get told “pay the fee” and that’s it. Technically ERC20 tokens are similar, so an automated recovery should be possible.
Click to expand...
True. The flat fee approach seems like a one-size-fits-all solution. It’s probably easier for operations, but it hits small-scale users hard. I wonder if anyone asked for exceptions or a partial refund of the fee?
 
Some reports mentioned people waiting weeks to get their funds, even after paying the fee. Not sure if the delay is verification or just slow support, but it doesn’t inspire confidence.
 

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